Q: Where can I find a detailed user manual?

Please contact your local distributor with this request here . Our team will be able to assist you soon.

Question 1

My safe is showing an “Error”, is there an override code?

Accepted Answer

There is no override code, however, you can service your safe by locating your service devices.

Question 2

Where can I find a detailed user manual?

Accepted Answer

Please contact your local distributor with this request here. Our team will be able to assist you soon.

Question 3

We intend to upgrade our Be-Tech locks and want more information about the different products available. Where do we get this information from?

Accepted Answer

Review the Be-Tech hospitality products on our website and contact your local distributor.

Question 4

The Be-Tech BIS HOTEL system cannot connect to the database, and/or a “Database Error” is displayed. What should I do?

Accepted Answer

You will need to reset the system by rebooting the Be-Tech server and workstations. If an error still occurs, please contact your local distributor.

Question 5

Is there a support person for my region?

Accepted Answer

Be-Tech provides service and support in more than 80 countries all around the world. Please visit our contact us section and leave your information, our team will contact you soon.

Question 6

What SDK that we can provide for PMS integration?

Accepted Answer

API, DLL and FIAS.

Question 7

What PMS companies did we integrate?

Accepted Answer

Fidelio/Opera, Infor, HIS, HMS, Comanche, Newsoft, Sertifikat, Easyfo...

Question 8

How to install the encoder driver?

Accepted Answer

Check the Be-Tech lock software location and find out the folder of RW-41.

Question 9

What should we do if there is an error device connect failure?

Accepted Answer

Please check if the card or encoder is broken, encoder driver installed or not? PC USB port is broken? Reader module is correct on the software?

Question 10

What elevator brands that installed Be-Tech elevator control?

Accepted Answer

OTIS, Schinlder, Fuji, Toshiba, MITSUBISHI, HITACHI....

Frequently Asked Questions

Hi, what can we help you with today?